What's new

Knowledge Base — give your AI something to work with

Your support AI now has access to your product knowledge before it triages any email.

Add documents to the Knowledge Base — pricing pages, refund policies, product docs, troubleshooting guides — and the AI retrieves the most relevant content at triage time. Suggested replies reference your actual policies and product details instead of generic placeholders.

What’s new:

• Knowledge Base section in your dashboard — create folders, upload documents as plain text or Markdown, and see indexing status in real time
• Semantic search across your docs — the pipeline finds the most relevant chunks using vector embeddings, not keyword matching
• Auto re-indexing on edits — update a document and it re-processes automatically; archived documents are excluded immediately
• Context-aware triage — the AI triage pipeline now injects retrieved knowledge into every email it processes

Improved:

• AI suggested replies are now significantly more specific when relevant Knowledge Base content exists
• Triage summaries include a note when knowledge base context was used

The Knowledge Base is available on all plans. Open the Knowledge Base section in your dashboard to get started.