Discord Help Desk Software
Your support inbox,
inside the server you
already live in.
Open-source projects, indie studios, and community-run products have one thing in common: the team is in Discord, but the support inbox is somewhere else entirely. MailBridge closes that gap — every email becomes a triaged thread in the channel your team already watches.
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🐛 Bug report · Priority 7/10
From: [email protected]
"My save file vanished after the 2.3 update — I'm on Steam, controller, about 40 hours in. Please help, I don't want to start over."
Built for teams that already live in Discord.
Keep external support close to the conversations, tools, and people already active in your server.
Open-source teams
Bring project email beside your GitHub activity.
Questions sent through your docs or project email arrive in the Discord channel maintainers already watch, classified and ready for someone to own.
Indie game studios
Handle player support without another inbox.
Bug reports, refund questions, and account problems become private, triaged Discord threads your studio can resolve between releases.
Community products
Keep distributed support visible to the whole team.
External email joins the same server as community operations, with private-channel permissions and clear ownership for every request.
Set up once. Nobody else changes a thing.
It slots in next to whatever bots your server already runs — it doesn't ask you to replace them.
Forward your inbox
Point your support address's forwarding rule at MailBridge — Gmail, Outlook, or any provider.
AI triages on arrival
Category, priority, and a suggested reply are attached before it reaches your channel.
It lands in your server
Posted as a bot message in whichever channel you choose, visible to whichever roles you choose.
You reply from Discord
The sender gets a normal email back. They never know Discord was involved.
Questions
Frequently asked questions
Everything you need to know before connecting your support inbox.Is MailBridge a help desk replacement?⌄
For small teams, yes. MailBridge is built for teams that want support to stay close to email, Slack, Discord, Linear, GitHub, ClickUp, and their existing AI tools without adopting a heavy ticketing suite.
Do replies get sent automatically?⌄
No. MailBridge can draft replies with the right customer and resolution context, but your team stays in control of what gets sent. The goal is faster, better replies—not an agent freelancing with customers.
How does MailBridge know where to route a request?⌄
It reads the customer email, account context, urgency, intent, and your routing rules, then sends the work to the right place: a Slack or Discord channel, a Linear issue, a GitHub issue, a ClickUp task, or whatever workflow you’ve configured.
What makes the Knowledge Base different from normal docs?⌄
The Knowledge Base is operational context, not just public documentation. It can include policies, product notes, prior resolutions, account details, and internal guidance so replies and AI tool responses are grounded in what your team actually knows.
What is the MCP Server for?⌄
The MCP Server lets tools like Claude, Cursor, and internal agents safely query approved support context. That means your team can ask AI for customer-aware answers without copying private threads into random prompts.
Can we start small and expand later?⌄
Yes. Most teams start with one support inbox and one destination, then add routing, task creation, the chat widget, knowledge sources, and MCP access as their support workflow gets more structured.
Does MailBridge include a website chat widget?⌄
Yes. You can add the MailBridge chat widget to your website so customers can get help without leaving the page. It uses the same approved knowledge and support context as your inbox workflows, with conversations kept connected to your team.
Does MailBridge support Telegram and WhatsApp?⌄
Telegram support is available today, bringing those conversations into the same routing, ownership, knowledge, and resolution workflow as your other support channels. WhatsApp support is coming soon.
Ready when you are
Give every customer email an owner, context, and next step.
MailBridge keeps the inbox connected to the work that actually resolves customer problems, so small teams can move with the discipline of much larger support orgs.