Pricing
No permanent free tier — just an honest 10-day trial with full Professional features, including 1,000 widget AI answers. No credit card required. Pay for what your team actually uses.
Starter
For founders handling support in one workspace.
What's included
Growth
For small teams coordinating support across tools.
Everything in Starter, plus
Professional
For higher-volume teams needing control and extensibility.
Everything in Growth, plus
All plans start with a 10-day trial with Professional features and 1,000 widget AI answers. No credit card needed. Start your trial →
Unlimited knowledge-base documents are subject to our fair-use policy.
Need higher volume, SSO, a custom LLM, or a dedicated SLA? Talk to us →
Everything side-by-side so you can pick the right fit.
| Feature | Starter | Growth | Professional | Enterprise |
|---|---|---|---|---|
| Monthly email volume | 1,000 | 2,500 | 4,000 | Custom |
| Widget AI answers / month | 1,000 | 5,000 | 20,000 | Custom |
| Knowledge-base documents | Unlimited | Unlimited | Unlimited | Unlimited |
| Connected integrations | 1 | 3 | Unlimited | Unlimited |
| Slack integration | ||||
| Discord integration | ||||
| AI triage & classification | ||||
| AI-drafted reply suggestions | ||||
| Sentiment & priority scoring | ||||
| Reply to customers from dashboard | ||||
| Custom sending domain | ||||
| Linear & ClickUp dispatch | ||||
| Routing rules | ||||
| Webhooks & REST API | ||||
| API keys & MCP server | ||||
| SSO / SAML | ||||
| Audit logs | ||||
| Custom LLM provider | ||||
| SLA & uptime guarantee | ||||
| Dedicated onboarding | ||||
| Support | Priority email | Priority email | Dedicated |
Still have questions? Drop us a line.
Is there a free plan?
No permanent free tier. Every new account gets a 10-day trial with Professional features, including 1,000 widget AI answers — no credit card required. After the trial you choose a paid plan or your account pauses.
What counts as an email?
Each inbound email processed by MailBridge uses one email credit. A thread with four customer replies uses four credits. Emails that bounce or are flagged as spam before reaching our pipeline don't count.
What happens if I hit my monthly limit?
We'll warn you at 80% so you have time to act. Once you reach 100%, new inbound emails are marked as limit exceeded and are not triaged or dispatched. Upgrading restores processing for new inbound emails immediately.
Can I change plans mid-month?
Yes. Upgrades take effect immediately and are prorated. Downgrades take effect at the start of your next billing cycle.
Do you support annual billing?
Annual billing with a discount is on our roadmap. Reach out and we'll work something out for early customers.
What counts as a chat widget AI response?
Each time the AI replies to a visitor message in the chat widget counts as one AI response. Human handoffs and visitor messages don't count — only AI-generated replies do. Limits reset at the start of each billing month.
What happens when the widget hits its AI response limit?
The widget doesn't go dark. AI replies are paused and every new conversation is routed directly to your team via Slack. Visitors still get helped — just by a human instead of AI. Upgrading your plan re-enables AI responses immediately.
What payment methods do you accept?
All major credit and debit cards via Lemon Squeezy checkout.
Can I connect more than one workspace or tool?
Starter includes one connected integration, Growth includes three, and Professional includes unlimited. A connected integration can be a team destination or supported project-management tool.
Is my data secure?
Yes. Integration credentials are encrypted at rest with AES-256-GCM. Email content is processed in memory and never stored in plaintext longer than necessary for triage.
Ready when you are
MailBridge keeps the inbox connected to the work that actually resolves customer problems, so small teams can move with the discipline of much larger support orgs.
